Refund and Returns Policy

BJJFANS.CLUB

Effective Date: December 4, 2023

1. General Provision (Digital Goods)

All products sold by BJJFANS.CLUB are digital goods (courses, e-books, video files). Once the file has been downloaded or access has been granted, the digital product cannot be returned.

2. Refund Conditions

A refund will only be issued in exceptional cases where the fault lies with us:

Duplicate Charge/System Error: If your card or account was charged twice due to an error in our payment system.
Non-Functional Link: If the provided download link does not work after purchase, and we are unable to fix the issue or provide an alternative link within 48 hours of your initial contact.
Major Misrepresentation: If the course content is fundamentally inconsistent with the description on the website (e.g., you bought a Gi Jiu-Jitsu course but received a wrestling course). Complaints based on personal opinion regarding content quality will not be accepted.

3. Grounds for Denial of Refund (No Refund Will Be Issued If)

A refund will NOT be granted in the following cases:

Change of Mind: You changed your mind, did not like the course, or could not find time to watch it.
Client Technical Issues: The course does not play on your device, and our manager confirms the file is functional and in standard formats (.mp4, .pdf).
Impossibility of “Return”: Since the course is digital and cannot be physically “returned,” we cannot guarantee a refund after successful download.

4. Refund Request Process

If you believe your case meets the refund conditions:

Contact: Send an email to our address bjjfans.team@gmail.com with the subject “Refund Request – [Order Number]”.
Description: Clearly describe the issue in the email body and state why your case meets the refund conditions (Section 2).
Review Period: We will review your request within 3–5 business days.

5. Contact Information

For questions regarding the Refund and Returns Policy, please contact:

Email: bjjfans.team@gmail.com